A-Perfect Plumbing

A Perfect Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviewers praise punctuality, courtesy, and clear communication, while others describe rude technicians, unannounced visits, showing up without masks during a pandemic, and leaving messes including tools placed on oriental rugs. P... Read more

A Perfect Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most frequently mentioned dimension and is sharply divided: several reviewers praise punctuality, courtesy, and clear communication, while others describe rude technicians, unannounced visits, showing up without masks during a pandemic, and leaving messes including tools placed on oriental rugs. Pricing is a significant liability, with multiple reviewers citing a $5,500 water heater estimate (mentioned twice in near-identical language), a $200 charge for a $5 part and 2 minutes of labor, and a $175 charge for a 3-minute job with no parts — though a handful of reviewers describe pricing as fair and affordable. Project completion is the most damaging dimension: one detailed review describes repeated failure to finish work under a sink, surprise additional charges, and no follow-through without persistent customer contact; another describes misdiagnosis leading to unnecessary contractor work and a broken toilet that was concealed from the warranty company; and a long-term customer review from 2009 describes dead gas pipes left under a house for years without disclosure. Experience scores moderately, with some reviewers praising diagnostic speed and technical skill, while others cite clear misdiagnoses on a pressure tank and a shower leak. Read less