Overview of Company Customer Sentiment Analysis in January
The reviews for Tom's Pro Handyman Service paint a concerning picture of the company's operations and customer service. Customers express severe dissatisfaction with the service quality, highlighting issues such as project delays, incomplete work, and subpar installation. Multiple reviewers indicate feelings of being scammed, citing a lack of delivery on agreed-upon materials and unfulfilled labor... Read more
The reviews for Tom's Pro Handyman Service paint a concerning picture of the company's operations and customer service. Customers express severe dissatisfaction with the service quality, highlighting issues such as project delays, incomplete work, and subpar installation. Multiple reviewers indicate feelings of being scammed, citing a lack of delivery on agreed-upon materials and unfulfilled labor agreements. The company's owner, Tom, is regarded negatively, with claims of threatening behavior contributing to an overall sense of fear and distrust among customers. The sentiment is overwhelmingly negative, with customers urging others to avoid engaging with the service to protect their investments. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews provide a bleak outlook on Tom's Pro Handyman Service, characterized predominantly by frustration, disappointment, and distrust. Here are the key findings:Delayed Deliveries and Poor Progress: Numerous reviewers highlighted significant delays in the delivery of materials, with one mentioning a 2-week wait for 25% of ordered items. This delay affected overall project timelines and cause... Read more
The reviews provide a bleak outlook on Tom's Pro Handyman Service, characterized predominantly by frustration, disappointment, and distrust. Here are the key findings:Delayed Deliveries and Poor Progress: Numerous reviewers highlighted significant delays in the delivery of materials, with one mentioning a 2-week wait for 25% of ordered items. This delay affected overall project timelines and caused customer frustration.Inadequate Workmanship: Reviewers also expressed dissatisfaction with the quality of the installation work performed by the subcontractor, Dave. The mention of "sub par installation job" indicates that the workmanship did not meet industry standards, further aggravating customer discontent.Financial Irregularities: Multiple complaints focus on the financial dealings of the company, including prepayment for materials without fulfillment, requests for extra money without justification, and discrepancies between billed costs and actual services rendered. The impression is that the company engages in deceptive practices, which led customers to believe they were victims of a scam.Aggressive and Unprofessional Behavior: The reviews indicate the presence of aggressive communication from the owner, including threats made towards dissatisfied customers. This behavior contributes to an overall hostile and unsafe feeling among clients, further damaging the company's reputation.Concerns Over Licensing and Insurance: One review notes discrepancies regarding the company Read less
Write a Reviews
Add Photo
Share
Save
Follow