Petro Plumbing Service

Petro Plumbing has a large and loyal customer base with many long-term repeat customers praising responsiveness, punctuality, and friendly staff — particularly the owner Brian and office staff Debbie. However, a significant and credible cluster of negative reviews raises serious concerns across all dimensions: multiple reviewers describe abandoned or incomplete work, billing disputes, price-swit... Read more

Petro Plumbing has a large and loyal customer base with many long-term repeat customers praising responsiveness, punctuality, and friendly staff — particularly the owner Brian and office staff Debbie. However, a significant and credible cluster of negative reviews raises serious concerns across all dimensions: multiple reviewers describe abandoned or incomplete work, billing disputes, price-switching after quotes, poor workmanship requiring costly corrections, and an owner described as rude or dismissive. Pricing is a particular flashpoint, with several reviewers explicitly alleging overcharging, bait-and-switch pricing, and a $225 show-up fee, while others praise competitive rates — suggesting inconsistent pricing practices. Project completion is the most damaged dimension, with documented cases of walked-off jobs, repeat callbacks for the same unresolved issue, and refusal to honor warranty-adjacent callbacks beyond an unusually short 48-hour window. Experience scores are similarly split, with some reviewers praising skilled diagnostics and others describing shoddy workmanship, incorrect installations, and damage caused during service visits. Read less