Mr. Rooter Plumbing of Melbourne

Professionalism scores moderately well overall, with many reviewers praising individual technicians like Kenny, Jeremy, and Julio for punctuality, courtesy, and clear communication — however, a significant failure in emergency responsiveness (Valentine's Day incident) and a billing dispute involving a price more than doubling overnight weigh the score down meaningfully. Pricing is the weakest di... Read more

Professionalism scores moderately well overall, with many reviewers praising individual technicians like Kenny, Jeremy, and Julio for punctuality, courtesy, and clear communication — however, a significant failure in emergency responsiveness (Valentine's Day incident) and a billing dispute involving a price more than doubling overnight weigh the score down meaningfully. Pricing is the weakest dimension, with multiple reviewers explicitly calling out costs as excessive or misleading, including a $520 snake job, a $400+ valve replacement, and a bait-and-switch pricing complaint — only one reviewer described pricing as reasonable and one as the best rate. Project completion is mixed: several jobs were completed well and on time, but one major case involved unresolved property damage over a month after a $6,000+ job, an unresolved $250 leak detection dispute, and one failed unclogging attempt that required a competitor. Experience scores moderately, with technicians demonstrating solid diagnostic and technical skills in most cases, though the failed unclog and the unresolved post-job damage reduce confidence in consistent workmanship quality. Read less