Dial Duron Service

Dial Duron/Duron Smith receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (18/100), with overwhelming evidence of price gouging, inflated service calls, and charges 3-10x higher than competitors for identical work. Project completion is severely compromised (35/100), with multiple reports of incomplete repairs, callb... Read more

Dial Duron/Duron Smith receives a critically low WW Score of 32.8, driven by severe deficiencies across all dimensions. Pricing is the most damaging factor (18/100), with overwhelming evidence of price gouging, inflated service calls, and charges 3-10x higher than competitors for identical work. Project completion is severely compromised (35/100), with multiple reports of incomplete repairs, callbacks that fail to resolve issues, and abandoned work. Professionalism scores only 38/100 due to pervasive complaints about rude staff, no-shows, poor communication, unresponsiveness to callbacks, and unprofessional behavior. Experience is marginally better (42/100) but still poor, with technicians misdiagnosing problems, performing unnecessary work, and leaving systems non-functional after service. The company shows a clear pattern of decline post-acquisition/consolidation, with customers noting it was once trustworthy but is now profit-driven and customer-hostile. Read less