Dial Duron Service

High Pricing and Value Perception: A recurring complaint among reviews is the perception of price gouging. Customers report inflated service charges for relatively straightforward tasks, often feeling that they were charged significantly more than they should have been compared to other service providers. Many express disbelief at the discrepancy between quotes and actual costs, leading to feeling... Read more

High Pricing and Value Perception: A recurring complaint among reviews is the perception of price gouging. Customers report inflated service charges for relatively straightforward tasks, often feeling that they were charged significantly more than they should have been compared to other service providers. Many express disbelief at the discrepancy between quotes and actual costs, leading to feelings of betrayal and exploitation.Poor Customer Service: Customers frequently mention poor experiences with the call center and management. Issues include appointments being missed without notification, unhelpful or rude responses from staff, and lack of follow-up after issues are reported. This contributed to feelings of being ignored or mistreated, exacerbating customer frustration.Trustworthiness Concerns: Several reviews indicate serious concerns about the honesty and integrity of the technicians. Complaints involve technicians allegedly attempting to upsell unnecessary parts or services, misdiagnosing problems to justify high repair costs, and mishandling customer interactions. Several customers report feeling that their trust has been breached, particularly when technicians targeted vulnerable populations such as the elderly.Inconsistent Service Quality: While some reviews highlight competent and courteous technicians, they stand in stark contrast to a general pattern of subpar service. Many customers report recurring issues with repairs that were not resolved correctly, leading to follow-up calls, additional service fees, and continued problems.Negative Shift Post-Acquisition: Longtime customers note a marked decline in service and integrity since the company Read less