Dial Duron

The reviews for Dial Duron highlight several common themes, reflecting a deeply concerning pattern in customer experiences.Trust and Integrity Issues: Multiple reviewers noted a lack of transparency and honesty from Dial Duron's staff. One review cited an instance where an elderly customer was allegedly misled into purchasing an overly expensive air conditioning unit, resulting in significant fina... Read more

The reviews for Dial Duron highlight several common themes, reflecting a deeply concerning pattern in customer experiences.Trust and Integrity Issues: Multiple reviewers noted a lack of transparency and honesty from Dial Duron's staff. One review cited an instance where an elderly customer was allegedly misled into purchasing an overly expensive air conditioning unit, resulting in significant financial complications. Customer interactions suggested a pattern of deceptive practices, which has greatly tarnished the company's image.Quality of Work: There are serious concerns regarding the quality of plumbing and HVAC work performed by Dial Duron. One reviewer described how the technician inadvertently cut and capped a hot water line, leading to further plumbing issues and significant additional costs when the mistakes needed to be rectified. The recurring theme of unsatisfactory workmanship has raised red flags about the qualifications and training of the company's technicians.Customer Service Failures: Reviewers expressed frustration with the company's customer service and responsiveness. Many noted a lack of follow-up communication and difficulty reaching managerial staff when issues arose. One customer detailed a particularly distressing exchange where a technician insulted them rather than addressing the concerns raised. The lack of accountability and unwillingness to resolve problems contributed to a rising tide of customer discontent.Financial Burden: Both reviews conveyed a feeling of being financially exploited due to poor service and additional remediation costs. This financial strain has understandably led to strong recommendations to avoid the company altogether, framing their services as not just inadequate but damaging. In summary, the overall sentiment toward Dial Duron is negative, characterized by a sense of betrayal regarding trust, quality of service, and customer support. The reviews suggest that potential customers should exercise caution before engaging with this company. Read less