Overview of Company Customer Sentiment Analysis in May
The majority of reviews paint a positive picture of Certified's crew, with multiple customers praising courteous, prompt, and professional technicians such as Abner, Brandon, Adner, and Jason. Pricing is consistently described as reasonable or affordable across several reviews, and one reviewer noted the team charged less than a competitor who failed to solve the problem. Project completion is gen... Read more
The majority of reviews paint a positive picture of Certified's crew, with multiple customers praising courteous, prompt, and professional technicians such as Abner, Brandon, Adner, and Jason. Pricing is consistently described as reasonable or affordable across several reviews, and one reviewer noted the team charged less than a competitor who failed to solve the problem. Project completion is generally strong, with same-day and next-morning appointments honored and jobs resolved effectively. However, a detailed 1-star review from 2018 describes serious failures in office communication, responsiveness, and management accountability, which meaningfully drags down the professionalism and project completion scores. The negative review is older and may not reflect current operations, but it is specific and credible enough to warrant a conservative adjustment. Read less