Overview of Company Customer Sentiment Analysis in May
The reviews paint a deeply concerning picture of this contractor. Two of the three reviews are 1-star and describe serious failures: a no-show on the first scheduled day, arriving hours late on the rescheduled day, demanding final payment before job completion, refusing to return to finish work, failing to provide a receipt for a $6,000 charge, and causing collateral damage to a wall and outlet. T... Read more
The reviews paint a deeply concerning picture of this contractor. Two of the three reviews are 1-star and describe serious failures: a no-show on the first scheduled day, arriving hours late on the rescheduled day, demanding final payment before job completion, refusing to return to finish work, failing to provide a receipt for a $6,000 charge, and causing collateral damage to a wall and outlet. The single positive review praises Alex's work on a water heater installation and describes affordable pricing, but it stands in stark contrast to the two negative accounts. Professionalism and project completion scores are severely dragged down by the documented failures in the majority of reviews. Experience receives a slightly higher score only because two reviews acknowledge some level of craftsmanship, though one of those same reviews also notes property damage caused during the job. Read less