Westbrook Service Corporation

Westbrook receives a critically low WW Score of 42.3, driven by severe and consistent failures across all dimensions. Professionalism is the weakest area (38.0), with 28 reviews documenting chronic tardiness, missed appointments, poor communication, unresponsive management, and unprofessional technician behavior. Project completion scores 42.0 across 26 mentions, with recurring complaints of incom... Read more

Westbrook receives a critically low WW Score of 42.3, driven by severe and consistent failures across all dimensions. Professionalism is the weakest area (38.0), with 28 reviews documenting chronic tardiness, missed appointments, poor communication, unresponsive management, and unprofessional technician behavior. Project completion scores 42.0 across 26 mentions, with recurring complaints of incomplete work, multiple failed service visits, rushed jobs, and abandoned contracts. Pricing concerns (35.0, 10 mentions) reveal overcharging, inflated estimates, and lack of transparency. Experience (48.0, 18 mentions) shows mixed results—some technicians are praised as knowledgeable and skilled, but many installations fail, require repeated callbacks, and lack proper diagnostics. The company's decision to exit residential HVAC service and breach customer contracts further undermines trust. Read less