Total Plumbing and Construction

The reviews indicate a polarized sentiment towards Total Plumbing and Construction, particularly centering around the owner, Jason Smith. The strong positive review highlights several key aspects of a solid customer experience, including effective communication, willingness to collaborate on the renovation, skilled labor from the team, and a final product that exceeded expectations. This reviewer ... Read more

The reviews indicate a polarized sentiment towards Total Plumbing and Construction, particularly centering around the owner, Jason Smith. The strong positive review highlights several key aspects of a solid customer experience, including effective communication, willingness to collaborate on the renovation, skilled labor from the team, and a final product that exceeded expectations. This reviewer emphasizes a transformed kitchen, which suggests that when the work was done effectively, the results were quite satisfactory, leading to customer loyalty. In sharp contrast, the negative review presents a disturbing account of poor performance and unprofessional conduct by Mr. Smith. The customer reports a failure to complete contracted work, mishandling of payments, and even allegations of theft. This reviewer describes an extensive list of grievances, including issues that severely impacted their financial situation, suggesting a lack of accountability on the company's part. The mention of Mr. Smith changing the name of his business raises concerns regarding transparency and reliability. Common findings among the reviews indicate a notable divergence in experiences. The positive reviewer feels that despite some financial considerations and timeline extensions, the overall service was commendable and worthwhile. However, the negative reviewer Read less