Top Notch Plumbing Services, LLC

The predominant sentiment extracted from the shared review is one of dissatisfaction and disappointment. The reviewer describes a significant logistical failure, citing an overpromised arrival time that was not honored. The frustration intensified when the customer attempted to reach out for updates but was met with a lack of responsiveness. Phrases like "complete disaster" and "total fraud" indic... Read more

The predominant sentiment extracted from the shared review is one of dissatisfaction and disappointment. The reviewer describes a significant logistical failure, citing an overpromised arrival time that was not honored. The frustration intensified when the customer attempted to reach out for updates but was met with a lack of responsiveness. Phrases like "complete disaster" and "total fraud" indicate strong emotional reactions and a sense of betrayal regarding the company's advertised customer satisfaction policy. Common findings highlight several key themes:Reliability Issues: The failure to arrive on time or communicate delays has been a major point of contention. The reviewer expected a timely service but found themselves waiting without any notification, leading to a breakdown of trust.Poor Communication: The inability to establish contact with the assigned plumber and the lack of follow-up from the company were significant disappointments for the customer. The absence of communication during service delays amplified frustration.Negative Perception versus Promotion: The stark contrast between the company Read less