Servicemaster Plumbing Services

The reviews generally indicate a profound dissatisfaction with ServiceMaster Plumbing Services. Many customers noted instances of unprofessional behavior, particularly from the office staff and technicians. Reviews commonly reflect experiences of rudeness, dismissiveness, and a lack of accountability when issues arose. For example, multiple reviewers recounted aggressive tactics used by the compan... Read more

The reviews generally indicate a profound dissatisfaction with ServiceMaster Plumbing Services. Many customers noted instances of unprofessional behavior, particularly from the office staff and technicians. Reviews commonly reflect experiences of rudeness, dismissiveness, and a lack of accountability when issues arose. For example, multiple reviewers recounted aggressive tactics used by the company regarding payments, including threats of placing liens on homes for disputed fees, which exacerbated frustrations and painted the company as predatory. Issues with clarity and transparency in billing were frequently mentioned, with customers expressing discontent over receiving inflated bills with little justification. Customers were often surprised by the costs and felt that services rendered did not match the charges, suggesting a possible lack of adequate communication about pricing structures before work commenced. Moreover, reviews reflected a general sentiment of incompetence or lack of proper training among technicians, leading to mishandling of home systems and failure to resolve issues effectively. While a few customers did have positive experience, praising certain technicians for their professionalism and performance, these favorable accounts were overshadowed by the negative ones. The disparity in experiences highlights potential inconsistency in staff training and operational protocols, which may contribute to the overall dissatisfaction among a majority of customers. In conclusion, ServiceMaster Plumbing Services appears to struggle significantly with maintaining a standard of customer care and professionalism. The majority of negative reviews create a strong cautionary tale for potential customers, while the rare positive experiences show that there may be capable technicians within the firm struggling against systemic issues. Read less