Reliance Plumbing & Drain Cleaning

The reviews for Reliance Plumbing & Drain Cleaning showcase a divided customer experience. On one hand, several customers highlighted exemplary service from technicians, such as Alfredo and Edgar, who were noted for their professionalism, honesty, and ability to handle emergencies efficiently. Many reviews commended their capacity to identify plumbing issues quickly and provide straightforward sol... Read more

The reviews for Reliance Plumbing & Drain Cleaning showcase a divided customer experience. On one hand, several customers highlighted exemplary service from technicians, such as Alfredo and Edgar, who were noted for their professionalism, honesty, and ability to handle emergencies efficiently. Many reviews commended their capacity to identify plumbing issues quickly and provide straightforward solutions at competitive prices. Conversely, a substantial number of reviews pointed to significant shortcomings in customer service and pricing transparency. Customers expressed disappointment regarding the company's policy of not providing upfront estimates over the phone, leading to feelings of being trapped into accepting potentially high charges once a technician arrived. In instances where customers felt misled about pricing, terms were not communicated clearly, contributing to a sense of exploitation, especially during vulnerable situations (e.g., emergency plumbing issues). Moreover, delays in service and unprofessional behavior from some technicians were recurring themes. Several customers reported long waits for scheduled appointments, with at least one instance detailing a technician storming off after a conflict over pricing. This indicated a need for improvement in staff training in customer interactions to foster a more respectful and accommodating service environment. Despite the clear distinctions in sentiment, a reoccurring suggestion from satisfied customers was the recommendation to utilize specific technicians, suggesting stronger positive experiences with individuals compared to the overall company experience. Addressing the highlighted concerns with pricing strategies and service consistency could improve overall sentiment toward Reliance Plumbing & Drain Cleaning and enhance customer loyalty in the future. Read less