R J Kielty Plumbing Heating & Cooling

A significant number of the reviews reflect a strong appreciation for the expertise and professionalism exhibited by the technicians, especially Will Martinez, who received multiple commendations for his knowledge and courteous demeanor. Customers often noted that the technicians took the time to explain issues clearly, providing options for repairs and addressing concerns with thoroughness and at... Read more

A significant number of the reviews reflect a strong appreciation for the expertise and professionalism exhibited by the technicians, especially Will Martinez, who received multiple commendations for his knowledge and courteous demeanor. Customers often noted that the technicians took the time to explain issues clearly, providing options for repairs and addressing concerns with thoroughness and attention to detail. The efficiency with which service calls were handled is frequently mentioned, with many customers experiencing timely arrivals and prompt resolutions to their plumbing or HVAC issues. Conversely, a portion of the reviews expresses dissatisfaction regarding service consistency and pricing practices. Some customers reported experiences with technicians who did not meet their expectations in terms of quality or reliability. Complaints included unexpected costs, lack of accountability for previously completed work, and claims of deceptive pricing strategies. This juxtaposition of experiences indicates a potential area for improvement in maintaining service quality across all technicians and ensuring consistent adherence to quoted prices. While many customers expressed a willingness to recommend R J Kielty due to the positive interactions and quality of service from certain technicians, the negative reviews regarding pricing disputes and inconsistent service raise concerns about customer retention and trust. Collectively, the reviews suggest that R J Kielty has a solid foundation of skilled professionals, but addressing the criticisms related to service consistency and pricing transparency is essential for enhancing overall customer satisfaction. Read less