Overview of Company Customer Sentiment Analysis in May
All three reviews are negative, painting a consistently poor picture of this contractor. Professionalism is heavily criticized across all reviews, with complaints about refusing to take responsibility for errors, dismissive communication, and one reviewer alleging aggressive driving behavior in a parking lot. Project completion is a significant concern, as one detailed review describes an incomple... Read more
All three reviews are negative, painting a consistently poor picture of this contractor. Professionalism is heavily criticized across all reviews, with complaints about refusing to take responsibility for errors, dismissive communication, and one reviewer alleging aggressive driving behavior in a parking lot. Project completion is a significant concern, as one detailed review describes an incomplete installation where a critical solar temperature sensor was not transferred to the new tank, and the company refused to honor its own labor warranty or reimburse the resulting repair cost. Experience is also called into question, as the installation error described in the 2018 review suggests a lack of thoroughness or technical knowledge regarding solar water heater systems. Pricing received a limited mention in the context of a $1,800 job that resulted in additional unexpected costs due to the contractor's error, reducing perceived value. Read less