Overview of Company Customer Sentiment Analysis in May
All three reviews are strongly negative and paint a consistent picture of a contractor with serious operational and ethical failures. Professionalism is critically low: one reviewer describes being hung up on rudely, another was ghosted after a confirmed appointment, and a third describes the owner going off-grid while a warranty obligation went unmet. Project completion is equally poor, with no j... Read more
All three reviews are strongly negative and paint a consistent picture of a contractor with serious operational and ethical failures. Professionalism is critically low: one reviewer describes being hung up on rudely, another was ghosted after a confirmed appointment, and a third describes the owner going off-grid while a warranty obligation went unmet. Project completion is equally poor, with no job being completed satisfactorily across any review — one job was abandoned without resolution, one appointment was a no-show, and one visit resulted in an attempted upsell with no actual work performed. Experience scores marginally above zero only because the first review implies the plumbers at least assessed the situation, albeit incorrectly and with apparent intent to sell unnecessary equipment. Pricing receives a limited and low score due to the $65 callout fee charged for a visit that resolved nothing and was followed by an ignored warranty claim. Read less