Mr. Rooter Plumbing of Orlando

Analyzing the reviews reveals clear themes that illustrate both customer satisfaction and areas for improvement. On the positive side, multiple reviewers praised the responsiveness of Mr. Rooter, particularly in emergency situations. For instance, one customer mentioned that the company was able to send a technician within two hours during a plumbing emergency, showcasing the company's reliability... Read more

Analyzing the reviews reveals clear themes that illustrate both customer satisfaction and areas for improvement. On the positive side, multiple reviewers praised the responsiveness of Mr. Rooter, particularly in emergency situations. For instance, one customer mentioned that the company was able to send a technician within two hours during a plumbing emergency, showcasing the company's reliability and quick service. Technicians, especially Justin and Bill, received high marks for their professionalism, punctuality, and thoroughness. Reviewers appreciated their technical knowledge, the clear communication regarding the job being performed, and the courteous demeanor they exhibited. Many customers felt empowered to recommend Mr. Rooter due to these positive interactions, reflecting a strong trust in the company's personnel. Conversely, issues regarding pricing emerged prominently in some of the reviews. A certain customer expressed disappointment over a discrepancy between advertised prices and actual charges upon service, citing a $300 price upon arrival despite expecting a $95 rate due to a coupon. This inconsistency in pricing and the mention of "false advertising" acted as a flag for potential consumers. The concerns about marketing accuracy suggest a need for improved transparency in Mr. Rooter Read less