KR Plumbing

The reviews for KR Plumbing reflect a company that excels in delivering quality plumbing services characterized by timeliness and professionalism. Several customers have expressed appreciation for Robert's straightforward communication and his commitment to resolving plumbing issues effectively. Common praises include: - Professionalism and Skill: Many reviews commend Robert and his crew for thei... Read more

The reviews for KR Plumbing reflect a company that excels in delivering quality plumbing services characterized by timeliness and professionalism. Several customers have expressed appreciation for Robert's straightforward communication and his commitment to resolving plumbing issues effectively. Common praises include: - Professionalism and Skill: Many reviews commend Robert and his crew for their technical expertise and thorough approach to plumbing problems. Customers frequently noted that he not only fixed issues but also provided advice and maintenance tips, which helped save future costs. - Responsiveness and Quick Service: Several testimonials highlight Robert's ability to respond quickly to service requests and arrive on-site in a timely manner. Customers felt valued as they often received immediate responses, sometimes even after hours, which is particularly notable for emergency situations. - Fair Pricing: Many reviews emphasize that KR Plumbing offers reasonable rates for their services, often lower than competitors. They note that Robert does not seek to upsell unnecessary repairs or products, which builds trust and rapport with clients. However, alongside these positive attributes, there are notable critiques, especially regarding: - Communication Issues: A recurring theme in the reviews is frustration surrounding communication, particularly when it comes to scheduling and following up on service appointments. There were instances where customers felt ignored after leaving messages or were disheartened by missed appointments without notifications from the company. - Inconsistent Customer Service: While many reviews echoed positive experiences with Robert, there were some contrasting experiences that mentioned a lack of courtesy or responsiveness from staff members, which can detract from the overall customer experience. - Concerns about Product Use: A particular review raised concerns about the use of certain plumbing products that have been associated with reliability issues. This has led to customer distrust and dissatisfaction, especially when they felt that critical information wasn't communicated transparently. In summary, while KR Plumbing generally enjoys a favorable reputation for quality work and professionalism, areas of improvement in communication and customer follow-up could enhance the overall client experience, potentially mitigating the mixed sentiments observed in recent reviews. Read less