Kehle Plumbing

The reviews indicate a clear division in customer sentiment regarding Kehle Plumbing's services. Several themes emerge from the testimonials:Positive Experiences with Technicians: Many customers expressed satisfaction with the labor provided by technicians like Jeremy and Daniel. They were described as professional, helpful, and competent, resulting in successful installations and repairs. Custome... Read more

The reviews indicate a clear division in customer sentiment regarding Kehle Plumbing's services. Several themes emerge from the testimonials:Positive Experiences with Technicians: Many customers expressed satisfaction with the labor provided by technicians like Jeremy and Daniel. They were described as professional, helpful, and competent, resulting in successful installations and repairs. Customers appreciated the troubleshooting assistance and extra steps taken by the technicians, contributing to overall positive sentiments regarding the skilled labor provided.Communication and Customer Service Issues: A significant number of reviews highlighted difficulties with customer service and communication from the office staff. Problems included lack of timely responses to messages, no-shows for scheduled appointments, and perceived lack of concern for customer satisfaction from staff members. Specific mentions of negative interactions with a staff member, presumably named Helen, were noted. This aspect of the service led to frustration and disappointment for several customers, tarnishing the otherwise positive experience with the technicians.Discrepancies in Pricing: Customers reported inconsistencies in pricing practices, particularly related to unexpected charges for additional parts and services. This led to feelings of distrust among customers, who expected clarity and consistency when it came to quotes and final costs. Such experiences have raised concerns about transparency in billing, which also contributed negatively to the overall sentiment.Reliability of Service: While many customers professed they would return to Kehle Plumbing and considered themselves lifelong customers, there were some instances of dissatisfaction due to the company being short-staffed or the late response for urgent needs. Specifically, some clients faced problems with their water heaters shortly after installation and reported difficulties in getting timely follow-up service.Long-term Relationships vs. Short-term Problems: Positive long-term experiences with the company were available through several reviews, indicating that Kehle Plumbing has a solid base of regular customers who trust and rely on their service. However, short-term issues Read less