First Quality Plumbing

The reviews reveal several common themes regarding customer sentiment about First Quality Plumbing.Positive Experiences: - Several reviews commend the service quality, particularly mentioning technicians like Kristie, Rob, and Dominic. They were described as honest, knowledgeable, and prompt, which bolstered a sense of reliability. - Customers appreciated the professionalism and friendliness... Read more

The reviews reveal several common themes regarding customer sentiment about First Quality Plumbing.Positive Experiences: - Several reviews commend the service quality, particularly mentioning technicians like Kristie, Rob, and Dominic. They were described as honest, knowledgeable, and prompt, which bolstered a sense of reliability. - Customers appreciated the professionalism and friendliness displayed by the technicians, which contributed to an overall positive perception of the company.Concerns About Pricing: - A recurring complaint among reviewers was the high pricing, with some stating that charges felt excessive compared to competitors. One reviewer even claimed they were charged $330 for a faucet installation that they expected should cost around $200-225. - Another reviewer discussed receiving an outlandish quote for work that they obtained at a much lower price from a different plumber soon after.Inconsistency in Service Quality: - Quality of work appeared inconsistent, with some customers noting that the repairs resulted in ongoing issues or incomplete jobs requiring additional visits. - A few customers specifically mentioned that the technicians lacked the necessary experience, leading to unsatisfactory work that required correction by a third party.Communication Issues: - Communication deficits were a notable issue; multiple customers reported difficulties in contacting the company for follow-ups or invoice requests. Instances where calls were not returned added to frustrations, particularly for urgent plumbing issues. - Customers expressed disappointment when technicians left unresolved issues behind, prompting calls for a follow-up that didn Read less