Dragon Plumbing Inc

The reviews indicate a bifurcated perception of Dragon Plumbing Inc. On one hand, several customers commend the company for its promptness and courteous service. Clients appreciated the quick response time, especially during emergencies, with specific technicians receiving high praise for their professionalism, communication skills, and solution-oriented approach. Positive interactions were notabl... Read more

The reviews indicate a bifurcated perception of Dragon Plumbing Inc. On one hand, several customers commend the company for its promptness and courteous service. Clients appreciated the quick response time, especially during emergencies, with specific technicians receiving high praise for their professionalism, communication skills, and solution-oriented approach. Positive interactions were notable with technicians like Anthony, Neil, and Terry, who were described as friendly and efficient. Conversely, a large portion of the reviews emphasize significant frustration with various aspects of their service. Many customers reported issues with customer service, stating that phone calls went unanswered and that follow-ups were lacking. There were alarming accounts of technicians providing inaccurate diagnostics, such as misidentifying leaks and replacing unnecessary parts, culminating in further plumbing problems after service. Additionally, the lack of clarity in billing was a common theme, with numerous reviewers noting unitemized bills and allegations of inflated prices compared to competitors. Clients mentioned feeling overcharged for simple services and were particularly frustrated when service personnel failed to clean up after themselves or showed disregard for the customer's property, such as entering homes without shoe coverings during work. Lastly, there were sentiments about the company's warranty and guarantees. Some reviews highlighted that the service didn't honor the stated 30-day guarantee, which caused further dissatisfaction. This lack of accountability has led to several clients seeking resolutions through external channels like the Better Business Bureau. In summary, while Dragon Plumbing has a base of satisfied customers who appreciate specific staff's professionalism and responses to urgent plumbing issues, there are significant concerns regarding consistency in service quality, billing practices, and overall customer care. The company would benefit from addressing these issues to build a stronger, more reliable reputation in the plumbing industry. Read less