Choice Plumbing Orlando

The reviews for Choice Plumbing Orlando reflect a divided sentiment among customers. While several customers praise the company for its timely service, professionalism, and courteous technicians, particularly mentioning individuals like Nick, Johnny, and Javier, numerous complaints highlight significant issues with pricing, transparency, and customer service. Many reviews express frustration over ... Read more

The reviews for Choice Plumbing Orlando reflect a divided sentiment among customers. While several customers praise the company for its timely service, professionalism, and courteous technicians, particularly mentioning individuals like Nick, Johnny, and Javier, numerous complaints highlight significant issues with pricing, transparency, and customer service. Many reviews express frustration over perceived overcharging and inadequately explained costs. A significant number of users also report unsatisfactory experiences, including misdiagnoses, lack of follow-up, and unprofessional behavior from some staff members. Overall, the positive experiences are often contrasted sharply against the negative ones, leading to a mixed reputation for Choice Plumbing. --- In a detailed sentiment analysis, the reviews indicate that customers have varying opinions about Choice Plumbing's service quality. Key highlights include:Positive Experiences: - Many reviews commend the promptness and professionalism of technicians such as Nick, Johnny, and Javier. Customers appreciated the clear explanations provided regarding the issues and the work performed. - Instances of technicians going above and beyond, such as completing work outside of regular hours and maintaining cleanliness during service calls, received positive remarks. - Quick response times and efficient service, particularly when dealing with urgent plumbing issues, were frequently cited as reasons for satisfaction.Negative Experiences: - Several customers expressed dissatisfaction regarding high and unclear pricing structures. Complaints about charges for estimates and perceived exorbitant fees for simple jobs were prevalent, indicating a lack of transparency. - Misdiagnosis and insufficient follow-up on previous issues were reported, where customers felt that the problems were not adequately addressed, leading to repeated calls for service without resolution. - Reviews pointed out instances of poor customer service, including rudeness from office staff, miscommunications regarding appointments, and lack of accountability when things went wrong.Common Findings: - There Read less