Associated Piping Services

The reviews present mixed experiences with Associated Piping Services, highlighting a few key themes. Several reviewers commend the quality of service, particularly noting quick response times, professionalism, and effectiveness when addressing plumbing issues. Customers appreciate the honest approach taken by some staff members, especially in providing cost-saving advice and clear pricing estimat... Read more

The reviews present mixed experiences with Associated Piping Services, highlighting a few key themes. Several reviewers commend the quality of service, particularly noting quick response times, professionalism, and effectiveness when addressing plumbing issues. Customers appreciate the honest approach taken by some staff members, especially in providing cost-saving advice and clear pricing estimates, particularly in emergencies, as seen in the cases of gas leaks and AC issues. On the other hand, there are serious complaints regarding customer service, especially in contexts where customers faced urgent issues. Several individuals express concern over high initial charges ($610 for a simple job) and a lack of transparency in pricing, leading to a sense of being overcharged. Specific interactions are described as rude or dismissive, particularly from technicians who were perceived as unwilling to assist or unwilling to explore problems adequately. The discrepancy in the quality of service may stem from variations in individual staff experiences and professionalism, which raises concerns about consistency across the company. Moreover, there seems to be a notable divide between longer-term loyal customers, who have had positive experiences, and newcomers or those facing urgent issues, who report frustrations. Overall, the reviews suggest that while Associated Piping Services has a solid foundation with some loyal customers praising their past reliability and service, they must address significant issues related to communication, customer engagement, and service consistency to improve their overall reputation. Read less