Genesis Home Services

The sentiment conveyed in the review for Genesis Home Services is overwhelmingly negative. The reviewer expresses significant dissatisfaction with the quality of work performed and the lack of follow-up service from the contractor after the job was completed. They feel deceived by false promises and are now facing additional costs due to the poor workmanship and unresolved issues with damages. De... Read more

The sentiment conveyed in the review for Genesis Home Services is overwhelmingly negative. The reviewer expresses significant dissatisfaction with the quality of work performed and the lack of follow-up service from the contractor after the job was completed. They feel deceived by false promises and are now facing additional costs due to the poor workmanship and unresolved issues with damages. Detailed Sentiment Analysis: The review paints a distressing picture of the experience with Genesis Home Services. The reviewer indicates that they did not perform adequate research before hiring the company, which contributed to their current predicament. They hired Walter for what was intended to be minor repairs and to address aesthetic issues with epoxy countertops but ended up with subpar workmanship instead. Key issues highlighted include: - Poor craftsmanship: The reviewer mentions numerous problems, such as splatters on the walls and inconsistent coverage of the epoxy, leading to disappointment with the final outcome. - Unresolved damage: The reviewer reports a leaking sink due to actions taken during the countertop installation, emphasizing a lack of responsibility from the contractor for their mistakes. - Poor customer service: The reviewer expresses frustration over Walter's lack of communication after the job was completed, mentioning that he had "ghosted" them when approached for resolution. The overarching finding from this review indicates a complete breakdown in the trust and relationship expected between a service provider and their client, characterized by low-quality work and inadequate post-service support. Overall, the analysis depicts Genesis Home Services as a company that may not meet client expectations or uphold standards of craftsmanship and customer service. Read less