G & M Plumbing & Heating

The reviews for G & M Plumbing & Heating overwhelmingly reflect positive sentiments, emphasizing several key themes:Customer Service: Many reviewers praise the customer service, noting that the staff members, from the receptionist to the technicians, are friendly, communicative, and empathetic. They appreciate the effort made by the office staff to accommodate scheduling requests and the attentive... Read more

The reviews for G & M Plumbing & Heating overwhelmingly reflect positive sentiments, emphasizing several key themes:Customer Service: Many reviewers praise the customer service, noting that the staff members, from the receptionist to the technicians, are friendly, communicative, and empathetic. They appreciate the effort made by the office staff to accommodate scheduling requests and the attentiveness displayed during service calls.Professionalism and Expertise: Reviewers frequently comment on the professionalism and expertise of the technicians. Many customers express trust in their knowledge, often recounting experiences where the plumbers offered solutions that saved them from unnecessary costs or extensive repairs.Efficient Service: The promptness of G & M's service is a recurring theme, with multiple reviews citing their ability to schedule quick appointments and arrive on time. Customers mention the technicians' efficiency in diagnosing and resolving plumbing issues, often within a short time frame.Fair Pricing: While most reviews reflect a sense of fair pricing for the services rendered, a few customers express concerns about perceived overcharging or unclear pricing practices. Instances where customers felt billed hours were exaggerated or additional fees for travel and material pickup seemed excessive were noted. However, these did not overshadow the positive experiences for most.Overall Satisfaction and Loyalty: Many customers indicate a strong desire to return to G & M for future work, highlighting their satisfaction with the quality and reliability of the services. This loyalty is evidenced by repeat customers who have established a long-term relationship with the company.COVID-19 Protocols: Several reviews mention adherence to health protocols during the pandemic, indicating that G & M Plumbing & Heating has maintained standards for safety, which reassures customers during in-home service visits. Consequently, while there are isolated instances of dissatisfaction, the overarching sentiment is that G & M Plumbing & Heating excels in service quality, customer care, and responsiveness, making them a recommended choice for plumbing needs in their service area. Read less