DeSanto Plumbing

The feedback for DeSanto Plumbing indicates a significant level of dissatisfaction among customers. Common themes include:Unprofessional Behavior: Multiple reviews mention the owner, James, as being rude and disrespectful. Customers have described their interactions with him as unprofessional, citing arrogance and an unwillingness to address their concerns. These attitudes seem to significantly im... Read more

The feedback for DeSanto Plumbing indicates a significant level of dissatisfaction among customers. Common themes include:Unprofessional Behavior: Multiple reviews mention the owner, James, as being rude and disrespectful. Customers have described their interactions with him as unprofessional, citing arrogance and an unwillingness to address their concerns. These attitudes seem to significantly impact customer experiences.Poor Communication: Customers expressed frustration with a lack of communication from the company. Instances of being left waiting for service without any updates were mentioned frequently. Reviewers described scenarios where they were promised timely service only to have technicians arrive much later than scheduled or not at all.Billing Issues: Customers are unhappy with what they perceive as overcharging practices. Complaints included being charged for excessive labor hours, including charges for workers who showed up just to stand around. This created a sense of distrust regarding transparency in pricing.Inadequate Problem Resolution: Several reviews noted ongoing plumbing issues that were not effectively resolved following initial service. For instance, a customer experienced ongoing problems after a well pump replacement, with claims that the company did not accept responsibility for complications that arose from their work.Overall Recommendations: The consensus among reviewers is a strong warning against using DeSanto Plumbing's services. Many have stated unequivocally that they will not return for future work and would not recommend the company to others. In summary, the reviews reveal a significant disconnect between customer expectations and the services provided by DeSanto Plumbing, characterized by a pattern of unprofessionalism, billing disputes, and ineffective communication. Read less