Overview of Company Customer Sentiment Analysis in May
With only two reviews, one strongly negative and one strongly positive, this contractor's profile is deeply conflicted and statistically unreliable. The negative review from 2017 describes a serious professionalism failure — an erratic, hostile text tirade in response to a benign customer question, ultimately refusing to complete the job. The positive review from 2014 praises professionalism and... Read more
With only two reviews, one strongly negative and one strongly positive, this contractor's profile is deeply conflicted and statistically unreliable. The negative review from 2017 describes a serious professionalism failure — an erratic, hostile text tirade in response to a benign customer question, ultimately refusing to complete the job. The positive review from 2014 praises professionalism and cleanup after a sink installation. Experience scores are pulled down by the 2017 reviewer's implicit concern about the diagnosis and the contractor's defensive reaction to being questioned, though the 2014 reviewer's parents reportedly trusted his expertise. Project completion is penalized significantly because the 2017 job was abandoned by the contractor before any work was performed. No pricing information was mentioned in either review. Read less