Patrick’s Heating & Air Conditioning

Patrick's Heating & Air receives consistently strong marks for technician-level professionalism, with dozens of reviews praising individual techs as polite, courteous, knowledgeable, and on time — this is clearly the company's strongest dimension. However, pricing is a serious and recurring concern: multiple reviewers across different years report quotes that were dramatically higher than compet... Read more

Patrick's Heating & Air receives consistently strong marks for technician-level professionalism, with dozens of reviews praising individual techs as polite, courteous, knowledgeable, and on time — this is clearly the company's strongest dimension. However, pricing is a serious and recurring concern: multiple reviewers across different years report quotes that were dramatically higher than competitors (sometimes double), hidden upcharges, and aggressive upselling tactics targeting seniors and fixed-income communities, which significantly drags down the pricing score. Project completion is mixed — many jobs are completed well and promptly, but there are notable failures including a botched HVAC install that failed multiple permit inspections, a plumbing job abandoned after six visits, a misdiagnosed AC system requiring a third-party fix, and a billing dispute that went unresolved for nearly a month. Experience scores moderately well based on positive technician feedback, but is undermined by documented cases of misdiagnosis and incorrect installations. The overall WW Score of 72.1 reflects a company with strong frontline staff but meaningful systemic issues in pricing transparency and quality control. Read less