Overview of Company Customer Sentiment Analysis in January
The reviews for Veteran Air indicate a strong sentiment of dissatisfaction and frustration among customers. Most reviewers have reported experiences they deemed as unethical, characterized by aggressive upselling tactics, lack of transparency, and poor customer service. Notably, several customers expressed feelings of being misled and undervalued, especially regarding the quality and reliability o... Read more
The reviews for Veteran Air indicate a strong sentiment of dissatisfaction and frustration among customers. Most reviewers have reported experiences they deemed as unethical, characterized by aggressive upselling tactics, lack of transparency, and poor customer service. Notably, several customers expressed feelings of being misled and undervalued, especially regarding the quality and reliability of the services provided. Many former loyal clients voiced their disappointment following a change in ownership, suggesting a decline in service quality. Overall, the sentiments conveyed highlight a deep mistrust, urging potential customers to reconsider their choice of this service. Read less
Overview of Company Customer Sentiment Analysis in January
Across the shared reviews, the common themes that emerge reflect a significant decline in the service quality of Veteran Air, particularly after its acquisition by another company. Customers are expressing feelings of betrayal, with multiple accounts detailing scenarios of aggressive upselling and unwanted service recommendations. One reviewer noted being pushed to replace a garbage disposal that ... Read more
Across the shared reviews, the common themes that emerge reflect a significant decline in the service quality of Veteran Air, particularly after its acquisition by another company. Customers are expressing feelings of betrayal, with multiple accounts detailing scenarios of aggressive upselling and unwanted service recommendations. One reviewer noted being pushed to replace a garbage disposal that they ultimately managed to repair inexpensively, indicating a clear perception of dishonesty in pricing and recommendations. Frustration with communication issues is prevalent, especially around scheduled appointments. One reviewer reported being misinformed about a completed job that was never done and described extensive wait times for service without follow-up or resolution from the company, further emphasizing a lack of accountability and reliability. The integrity of the technicians is heavily scrutinized. Reviewers describe inadequate repair attempts, instances of unnecessary work being suggested, and misrepresentation of services completed. One review even highlighted a case of additional, unsolicited warranties and memberships being added to the bill, which the customer did not agree to, indicating a pattern of deceptive billing practices. Finally, the call for action Read less
Write a Reviews
Add Photo
Share
Save
Follow