Mike Douglass Plumbing

Mike Douglass Plumbing earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising punctuality, courteous technicians, and same-day or emergency availability. However, pricing is a significant and recurring concern — multiple reviewers across different years explicitly called out charges as excessive, overpriced, or inconsistent with m... Read more

Mike Douglass Plumbing earns strong marks for professionalism and responsiveness across a large volume of reviews, with many customers praising punctuality, courteous technicians, and same-day or emergency availability. However, pricing is a significant and recurring concern — multiple reviewers across different years explicitly called out charges as excessive, overpriced, or inconsistent with market rates, which substantially drags down the pricing dimension. Project completion is generally solid, with most jobs described as finished cleanly and thoroughly, though a handful of notable failures — including a $4,000 pipe lining job that did not fix the original leak, a no-show after an estimate, and a technician who refused to complete a requested scope of work — prevent a higher score. Experience scores are positive overall, with technicians frequently described as knowledgeable and skilled, but a few incidents of misrepresentation of capabilities (e.g., claiming to service Rinnai tankless units when they could not) introduce meaningful doubt. Read less