Hers and His Plumbing

The reviews for Hers and His Plumbing reflect a highly negative sentiment, with multiple customers expressing frustration and disappointment regarding the service they received. Key issues identified include poor communication, unprofessional behavior, lack of follow-through, and unresolved technical problems. Customers reported discrepancies in information provided by technicians, delays in servi... Read more

The reviews for Hers and His Plumbing reflect a highly negative sentiment, with multiple customers expressing frustration and disappointment regarding the service they received. Key issues identified include poor communication, unprofessional behavior, lack of follow-through, and unresolved technical problems. Customers reported discrepancies in information provided by technicians, delays in service, and inadequate resolutions to their plumbing issues. Overall, the feedback suggests a significant lack of customer satisfaction and a recommendation to seek alternative plumbing services. --- In detail, the reviews for Hers and His Plumbing reveal several common grievances from dissatisfied customers. Firstly, there is a consistent theme of poor communication and lack of coordination within the company. One customer mentioned a technician going on vacation without submitting necessary paperwork, leading to delays with no resolution, while another reported receiving conflicting information from two different technicians regarding the necessary repairs. A frequent complaint involved the technicians not honoring initial estimates and failing to provide adequate service. This included instances where technicians arrived without necessary materials and left without performing agreed-upon repairs. Customers indicated that the technicians not only appeared unprepared but also exhibited unprofessional behavior by refusing to engage with other service providers, such as home warranty companies. The reliability of the service was questioned multiple times, especially regarding time management. One review pointed out that a technician arrived significantly later than the promised time window, wasting the customer's time and further aggravating their dissatisfaction. Overall, the predominant sentiment conveyed by the reviews is one of frustration, with customers feeling as though their issues were neglected or mishandled. The feedback emphasizes the need for Hers and His Plumbing to improve their customer service approach, coordination among staff, and adherence to schedules and commitments to enhance customer satisfaction. Read less