Stern Brothers Plumbing Supply

The reviews for Stern Brothers Plumbing Supply are strikingly negative, with the overwhelming majority expressing frustration with customer interactions. A common theme is the rudeness and condescension of staff members, who are frequently described as dismissive or insulting. Customers report feeling belittled when they sought assistance, with instances of employees insulting both their knowledge... Read more

The reviews for Stern Brothers Plumbing Supply are strikingly negative, with the overwhelming majority expressing frustration with customer interactions. A common theme is the rudeness and condescension of staff members, who are frequently described as dismissive or insulting. Customers report feeling belittled when they sought assistance, with instances of employees insulting both their knowledge and their understanding of plumbing issues. Additionally, specific accounts describe aggressive or hostile interactions, particularly towards female customers, amplifying concerns of a toxic work environment. Many reviewers noted instances of being overcharged compared to more competitive stores, which not only reflects poor pricing strategies but also contributes to the feeling that the store exploits customers' lack of knowledge. Complaints about the employees' lack of basic communication skills are also prevalent, with reports of staff cutting customers off mid-sentence or providing one-word responses that feel dismissive. however, the reviews also include sporadic positive remarks, thanking specific employees for their assistance and highlighting moments of helpfulness with the right staff member. These mixed experiences underline that customer service quality may vary greatly depending on the individual interacting with the customer. While some reviews echo satisfaction with the knowledgeable and patient service provided by certain staff members, these instances are overshadowed by numerous complaints regarding poor customer interaction. Overall, the sentiment from the reviews points to a reputation for poor customer service and a need for significant improvement if Stern Brothers hopes to maintain its customer base and reputation in the Miami community. Many customers express a clear intent not to return and to share their experiences, indicating a risk to the business's longevity if these issues are not addressed promptly. Read less