Pro Plumbing Service and Repair

The reviews reveal a concerning pattern of service failures at Pro Plumbing Service and Repair. Many customers report being charged high fees for inadequate services, often resulting in the need for additional repairs from other plumbing companies. For example, one reviewer noted a $350 charge for a toilet repair that was not effectively resolved, leading to additional expenses for an unnecessary ... Read more

The reviews reveal a concerning pattern of service failures at Pro Plumbing Service and Repair. Many customers report being charged high fees for inadequate services, often resulting in the need for additional repairs from other plumbing companies. For example, one reviewer noted a $350 charge for a toilet repair that was not effectively resolved, leading to additional expenses for an unnecessary new toilet. Similarly, various customers describe experiences where the plumbing work resulted in further damage, leading to additional charges for follow-up services. Another troubling trend in the feedback is the reported exchange with management once negative reviews are posted. One reviewer indicated that the owner requested they modify their review to reflect a more favorable opinion in exchange for a refund, raising ethical concerns about the company's approach to customer satisfaction and their treatment of feedback. Customer service is another area of significant concern. Numerous reviews mention technicians showing up late, being unprofessional, or failing to answer customer inquiries in a timely manner. Comments highlight a lack of communication and accountability, with customers feeling the need to repeatedly follow up on unresolved issues. Despite the negative sentiments, there are a handful of reviews that commend the professionalism and efficiency of certain employees, suggesting that customer experiences may vary significantly depending on the technician sent for service. However, these positive reviews are overshadowed by the overarching feelings of distrust and frustration from the majority of clients. In conclusion, the sentiment surrounding Pro Plumbing Service and Repair indicates a significant need for improvement in service quality, customer relations, and ethical business practices to rebuild trust and maintain a clientele. Read less