New England Plumbing

The reviews for New England Plumbing reflect a predominantly negative sentiment. Customers express frustration with unprofessional conduct, inadequate work, and a lack of transparency regarding payment methods. Key issues include improper installation, additional costs incurred due to errors, and difficult communication with the service technician. Detailed Sentiment Analysis: The primary focus o... Read more

The reviews for New England Plumbing reflect a predominantly negative sentiment. Customers express frustration with unprofessional conduct, inadequate work, and a lack of transparency regarding payment methods. Key issues include improper installation, additional costs incurred due to errors, and difficult communication with the service technician. Detailed Sentiment Analysis: The primary focus of the review highlights severe dissatisfaction with the service provided by a technician named Jo Miami. The reviewer recounts an experience involving the replacement of a water heater that was not completed satisfactorily. The emphasis is on the technician's demand for cash, his failure to turn the heater back on, and subsequent leak issues that required another plumber to fix. Common findings among the reviews reveal a pattern of unprofessional behavior, with customers feeling threatened and unable to communicate effectively with the service providers. There is a significant concern over the quality of work, as noted by the leaks left behind and improper materials used in the installation. The mention of cash transactions creates an unsettling perception of the company's operation and raises questions about integrity and accountability. Overall, the feedback indicates a strong need for improved service protocols and customer relations. Read less