Coral Gables Plumbing Co

Across the reviews, several key themes emerge:Quality of Work and Knowledge: Numerous customers praised individual technicians for their expertise, problem-solving abilities, and thoroughness in executing plumbing tasks. Specific mentions of plumbers like Humberto, Brandon, and Ibrahim were noted positively, with customers appreciating their skill in addressing complex plumbing issues and their ab... Read more

Across the reviews, several key themes emerge:Quality of Work and Knowledge: Numerous customers praised individual technicians for their expertise, problem-solving abilities, and thoroughness in executing plumbing tasks. Specific mentions of plumbers like Humberto, Brandon, and Ibrahim were noted positively, with customers appreciating their skill in addressing complex plumbing issues and their ability to guide customers through technical aspects.Response Time and Availability: Many reviewers lauded Coral Gables Plumbing for their quick response in emergency situations, often mentioning that the company was one of the few willing to assist promptly. This was particularly noted in multi-plumbing crises, where competitors had longer wait times.Customer Service Issues: Despite the positive sentiments, reviews indicated serious concerns about customer service responsiveness. Several customers recounted negative interactions, particularly with staff communication, leading to frustrations over misunderstandings regarding appointments and service execution. Some reviews pointed out instances of condescension, unmet promises, and lack of accountability in resolving issues.Price Concerns: The pricing was a contentious point, with critiques regarding perceived overcharging and the company's failure to provide clear estimates upfront. Multiple reviews indicated dissatisfaction with the overall cost relative to the service received, leading to unresolved issues and additional costs for customers.Mixed Experiences with Project Management: A few reviewers shared that initial problems encountered were ultimately resolved, praising the company's ability to rectify mistakes eventually. However, the journey to resolution often appeared lengthy and fraught with miscommunication, leading to an overall feeling of dissatisfaction along the way.Product Quality and Compatibility: Certain reviews highlighted dissatisfaction with products sold by the company Read less