Bay Plumbing

Bay Plumbing, under the recent management of Jonathan after Harry's retirement, has shown a mixed response from customers in the last month. While some reviews highlight exceptional technical work, professionalism, and quick response times associated with Harry, several others express dissatisfaction with Jonathan's handling of services, including customer communication and billing practices. A cl... Read more

Bay Plumbing, under the recent management of Jonathan after Harry's retirement, has shown a mixed response from customers in the last month. While some reviews highlight exceptional technical work, professionalism, and quick response times associated with Harry, several others express dissatisfaction with Jonathan's handling of services, including customer communication and billing practices. A clear divide emerges between praise for Harry's honesty and expertise and complaints about Jonathan's charges, time management, and perceived attempts to upsell unnecessary services. Overall sentiment leans towards cautious optimism, with many customers hesitant to fully endorse Bay Plumbing under the new leadership, citing past stellar service that seems to have waned with the transition. In recent feedback, customers recognize Jonathan's skills but call into question his customer service approach. Issues include unscheduled delays in appointments, unclear pricing, and a perceived lack of transparency in the billing process. Several customers specifically mentioned feeling overcharged for minor repairs and parts, which contributed to a sense of frustration. Furthermore, the inconsistency in experiences Read less