Rooter360

Analyzing the reviews reveals a significant divide in customer experiences at Rooter360. On one hand, there's a commendation for the employees, specifically mentioning individuals like William, Kevin, and Marcos, who were appreciated for their professionalism, transparency, and quality of work. Customers highlighted their punctuality and thoroughness, which bolstered confidence in the service bein... Read more

Analyzing the reviews reveals a significant divide in customer experiences at Rooter360. On one hand, there's a commendation for the employees, specifically mentioning individuals like William, Kevin, and Marcos, who were appreciated for their professionalism, transparency, and quality of work. Customers highlighted their punctuality and thoroughness, which bolstered confidence in the service being provided. Conversely, the negative review sharply contrasts these positive experiences. The reviewer felt misled regarding costs and expressed severe dissatisfaction with the company's handling of payments and refunds. Their account indicates a pattern of communication breakdown, with repeated assurances from the company that were perceived as dishonest. This situation reflects a serious concern over operational reliability and customer service ethics, which can taint the company's reputation significantly. Common findings include:Professional Service: A number of reviewers recognized the skill and professionalism of the technicians, suggesting that there are capable staff members within the company.Financial Integrity Issues: A major concern is evident regarding upfront payment policies and the lack of follow-through on refunds, leading to a strong sentiment of distrust among some customers.Communication Breakdown: Customers expressed frustration over the company's failure to provide timely responses or resolutions when issues arose. Overall, while there are some indications of quality work, the prevailing sentiment leans towards dissatisfaction, particularly in terms of financial dealings and service reliability. Read less