Epic Plumbing

The reviews for Epic Plumbing illustrate a divide among customers, highlighting both commendable service and severe dissatisfaction. Many positive remarks center on the courtesy, professionalism, and technical skills of individual technicians, such as Darrell and Jon, who received specific praise for their work. Customers frequently noted the quick response times during urgent situations, suggesti... Read more

The reviews for Epic Plumbing illustrate a divide among customers, highlighting both commendable service and severe dissatisfaction. Many positive remarks center on the courtesy, professionalism, and technical skills of individual technicians, such as Darrell and Jon, who received specific praise for their work. Customers frequently noted the quick response times during urgent situations, suggesting that the company can effectively handle emergencies. However, these positive experiences are overshadowed by numerous negative reviews. A recurring theme among disgruntled customers revolves around perceived overcharging for services rendered. Many felt that the cost of labor and parts was excessive, especially in comparison to other local plumbing companies. For instance, some customers mentioned being charged over $200 for minor repairs or service calls, leading to notions of the company engaging in unethical pricing practices. This dissatisfaction was compounded by experiences where service personnel provided unhelpful or condescending responses, further eroding customer trust. Additionally, issues with follow-up service and accountability in addressing repair quality have surfaced. Instances of technicians blaming other parties for installation problems have left some customers frustrated, particularly when they feel justified in their claims. The follow-up communication regarding warranties and repairs also appears inconsistent, with some customers feeling neglected when seeking clarity on issues that arise shortly after service. In summary, while Epic Plumbing has a reputation for supplying capable technicians and addressing urgent plumbing needs effectively, significant concerns remain regarding pricing practices and customer service interactions. These contrasting experiences suggest that potential customers should approach their decision with caution, weighing both the positive feedback and the warnings from previous clients. Read less