Edward Rojas Plumbing

The review centers around a distressing experience with a specific technician, Joseph Johnson, who allegedly performed plumbing repairs inadequately and dangerously. The reviewer describes a major safety hazard, where the technician's actions resulted in a fire, indicating a lack of required qualifications such as licensing and insurance. This incident appears to have fostered a feeling of mistrus... Read more

The review centers around a distressing experience with a specific technician, Joseph Johnson, who allegedly performed plumbing repairs inadequately and dangerously. The reviewer describes a major safety hazard, where the technician's actions resulted in a fire, indicating a lack of required qualifications such as licensing and insurance. This incident appears to have fostered a feeling of mistrust towards Edward Rojas Plumbing, as the reviewer notes having communicated their concerns to the owner six months prior, yet feels that the situation has not improved or been addressed adequately. Overall, the sentiment reflected in the review is predominantly negative, emphasizing severe dissatisfaction with the company's hiring practices and their ability to ensure the safety and competence of their staff. Key common findings include:Concerns about Technician Qualifications: There is a strong emphasis on the importance of hiring licensed and insured professionals. The reviewer's experience suggests a lapse in this area.Safety Issues: The incident described indicates that the services provided may pose risks to customers' properties and well-being, highlighting an alarming neglect of safety protocols.Poor Customer Service Response: The lack of follow-up or corrective action from the business owner, as perceived by the reviewer, contributes to a mistrust in the company's commitment to quality service and customer satisfaction. In conclusion, the review serves as a critical signal for Edward Rojas Plumbing to reassess their hiring and training practices, ensuring that only qualified personnel handle potentially hazardous tasks, thus safeguarding their clients and their own reputation. Read less