Roper Plumbing

Roper Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area: multiple reviews describe the owner or employees yelling at customers, hanging up on them, standing up elderly non-English-speaking clients, canceling last-minute without hot water alternatives, and covering up damage — these are serious, specific complaints that significa... Read more

Roper Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most heavily flagged area: multiple reviews describe the owner or employees yelling at customers, hanging up on them, standing up elderly non-English-speaking clients, canceling last-minute without hot water alternatives, and covering up damage — these are serious, specific complaints that significantly drag the score down despite genuine praise from other reviewers for friendliness and punctuality. Project completion is similarly split: several reviews praise crews for staying until the job was done, but others document abandoned work (toilet left on bathroom floor, faucet never installed after a month and four visits, damage concealed and not disclosed). Pricing drew both praise for fairness and a pointed complaint about hidden charges and a misleading telephone quote, landing it in moderate territory. Experience scores somewhat better, with multiple reviewers specifically calling out clever problem-solving and technical competence, though the concealed irrigation damage and repeated inability to complete a faucet installation temper that score. The volume and specificity of negative reviews — spanning multiple years — prevent this contractor from scoring in the upper ranges despite a clear base of satisfied customers. Read less