Bourgoing Plumbing

The review presents a clear dissatisfaction with Bourgoing Plumbing's business practices, particularly highlighting a "bait and switch" approach where the initially quoted price was significantly increased without prior consultation. The reviewer felt cornered due to the urgency of the situation, which exemplifies a lack of ethical customer engagement and possibly reflects a common issue in servic... Read more

The review presents a clear dissatisfaction with Bourgoing Plumbing's business practices, particularly highlighting a "bait and switch" approach where the initially quoted price was significantly increased without prior consultation. The reviewer felt cornered due to the urgency of the situation, which exemplifies a lack of ethical customer engagement and possibly reflects a common issue in service transparency. Several sentiments can be extracted from this individual experience:Frustration with Pricing: The customer was initially quoted a total of $570 ($185 for disconnecting and $385 for reconnecting) but ultimately faced a final bill of $700 after seemingly arbitrary price adjustments. Such unexpected price hikes lead to strong feelings of betrayal and mistrust toward the company.Gender Discrimination Concerns: The reviewer explicitly expressed a concern that women may be treated unfairly in these transactions, indicating a potential bias in customer treatment that could be affecting the company's overall reputation negatively.Discontent with Customer Service: The review reflects a lack of adequate communication from the company regarding changes in schedule and pricing, emphasizing a lack of professional courtesy that customers expect. This undermines customer loyalty and satisfaction. The overarching theme suggests that Bourgoing Plumbing may need to reassess its pricing transparency and customer engagement strategies in order to rebuild trust and improve its overall reputation. Reviews suggest that customers are specifically looking for honesty, clear communication, and fair pricing practices from service providers, which this company currently appears to be lacking. Read less