True Plumbers & AC

True Plumbers demonstrates strong professionalism and technical expertise across most service interactions, with technicians consistently praised for punctuality, friendliness, and knowledge. Project completion is generally reliable with most jobs finished as promised. However, pricing emerges as a significant weakness, with multiple customers reporting substantially inflated charges for straightf... Read more

True Plumbers demonstrates strong professionalism and technical expertise across most service interactions, with technicians consistently praised for punctuality, friendliness, and knowledge. Project completion is generally reliable with most jobs finished as promised. However, pricing emerges as a significant weakness, with multiple customers reporting substantially inflated charges for straightforward repairs (e.g., $555 for a $30 part, $660 for a 15-minute PVC repair, $300 to disconnect a garbage disposal). Recent reviews (past 12 months) are predominantly positive, but historical pricing complaints and occasional service failures (missed appointments, no-shows, poor communication) indicate inconsistency. The company excels in emergency response and customer care but struggles with transparent, fair pricing practices. Read less