True Plumbers & AC

True Plumbers & AC has experienced a mixed response from customers over the past month. While many reviews express appreciation for prompt service, knowledge, and professionalism, several customers voiced significant dissatisfaction over pricing issues and customer service experiences. Positive sentiments highlight effective problem-solving and dedicated employees, but stark criticism emerges rega... Read more

True Plumbers & AC has experienced a mixed response from customers over the past month. While many reviews express appreciation for prompt service, knowledge, and professionalism, several customers voiced significant dissatisfaction over pricing issues and customer service experiences. Positive sentiments highlight effective problem-solving and dedicated employees, but stark criticism emerges regarding perceived overcharging, reliability, and communication challenges, ultimately leading to a polarized reputation. In detail, positive reviews often commend the company for their timely response to plumbing emergencies, with particular mention of their competent technicians who were helpful, friendly, and knowledgeable. Several customers reported successful resolutions to complex plumbing problems and appreciated the proactive communication regarding the status of their services. For instance, reviews mention technicians who provided valuable advice even before arriving, leaving customers feeling supported and reassured. Conversely, a notable number of reviews express frustration over pricing, alleging that True Plumbers & AC charges exorbitantly for relatively simple repairs. Customers referenced specific instances where costs were unexpectedly high, leading to feelings of being taken advantage of or 'gouged.' Additionally, some reviewers highlighted issues regarding appointment reliability, including cancellations and delays without adequate communication. This led to further disappointment, particularly for those in urgent situations. Furthermore, the inconsistency in customer service emerged as a common critique. While some reviewers had stellar service experiences, others faced rudeness or a lack of responsiveness when trying to obtain quotes, adding to the sense of dissatisfaction. In summary, while True Plumbers & AC has a segment of loyal customers who appreciate their work, there is a strong counter-narrative among dissatisfied customers who advise seeking services elsewhere due to concerns about pricing and reliability. Read less