Robby’s Septic Tank and Plumbing Service

Robby's Septic presents a deeply mixed picture across all dimensions. Professionalism is significantly undermined by two serious negative reviews: one describing an illegally dug hole left open in an elderly woman's yard with no follow-through, and another citing a 3-day communication failure and refusal to provide estimates — both of which drag the score down considerably despite positive menti... Read more

Robby's Septic presents a deeply mixed picture across all dimensions. Professionalism is significantly undermined by two serious negative reviews: one describing an illegally dug hole left open in an elderly woman's yard with no follow-through, and another citing a 3-day communication failure and refusal to provide estimates — both of which drag the score down considerably despite positive mentions of prompt arrival and pleasant initial calls. Pricing is a notable concern, with one reviewer expressing regret over a $575 charge they felt was excessive, and the negative review alleging a potentially fraudulent $30K upsell to an elderly customer. Project completion is similarly polarized — some jobs were completed quickly and satisfactorily, but the abandoned hole and the no-callback situation represent serious failures of follow-through. On the experience side, the phone troubleshooting review and the honest filter diagnosis (avoiding an unnecessary upsell) suggest genuine technical competence, but this is partially offset by the alleged misconduct in the negative reviews. Read less