Robby

When analyzing the shared reviews, the feedback falls into two main categories: positive experiences and negative experiences. Positive reviews emphasize:Efficiency and Expertise: Several customers commend the company for prompt service and experienced staff. One customer praised the company for troubleshooting over the phone without charging, highlighting the genuine care and expertise provided... Read more

When analyzing the shared reviews, the feedback falls into two main categories: positive experiences and negative experiences. Positive reviews emphasize:Efficiency and Expertise: Several customers commend the company for prompt service and experienced staff. One customer praised the company for troubleshooting over the phone without charging, highlighting the genuine care and expertise provided by the technicians.Longevity of Service: Long-term customers express loyalty, with one mentioning 18 years of reliable service. This indicates a strong foundation of trust in the company among certain patrons. Negative reviews focus on:Inconsistent Service Quality: There are reports of erratic responsiveness, with some customers experiencing long delays in communication. Notably, one reviewer mentioned a lack of response for three days, which heavily impacted their satisfaction.Questionable Practices: Several clients voiced concerns about the company's recommendations. One experience revealed an unsettling situation where an elderly customer's need for a septic tank replacement was allegedly exaggerated, causing significant distress. Another customer raised concerns over the company's policy requiring upfront payment for estimates, contrasting with what they found elsewhere.Pricing Issues: Some customers felt that the charges were excessive, particularly for simple services such as a small pump-out, which led to feelings of regret for not conducting prior research. In summary, while Robby Read less