Richard C Fox Plumbing

The recent reviews for Richard C. Fox Plumbing underscore a divergence in customer experiences. Many reviewers expressed satisfaction with the technicians' promptness and professionalism. Josh, in particular, receives consistent praise for his attention to detail, efficiency, and effective communication. Customers noted that he addressed plumbing issues honestly and would often explain the necessi... Read more

The recent reviews for Richard C. Fox Plumbing underscore a divergence in customer experiences. Many reviewers expressed satisfaction with the technicians' promptness and professionalism. Josh, in particular, receives consistent praise for his attention to detail, efficiency, and effective communication. Customers noted that he addressed plumbing issues honestly and would often explain the necessity and extent of the work needed. Several positive reviews suggest that this high level of service has resulted in repeat business and customer loyalty. However, the reviews also reveal significant flaws, particularly regarding communication and follow-up. Several customers reported poor experiences with appointment scheduling and lack of timely responses. Instances of canceled appointments with minimal notice and unreturned phone calls led to frustration among clients, who felt undervalued. One critical review specifically mentions an experience of being hung up on during an inquiry, while another customer expressed disappointment over a delayed response for urgent service, which they felt was unacceptable given their prior business with the company. Furthermore, multiple complaints detail dissatisfaction with pricing transparency. Some customers felt misled with quotes that escalated unexpectedly, prompting complaints about the lack of clarity and perceived dishonesty in billing practices. In several of these instances, dissatisfaction with customer service escalated to verbal altercations, which severely impacted the company Read less