Reel Plumbers

The reviews indicate a dichotomy in customer experiences with Reel Plumbers. Positive sentiments frequently mention the professionalism and friendliness of the plumbers, with specific commendations for their efficiency and thoroughness in addressing plumbing problems. Customers appreciate how staff members, like Mike, engage with them throughout the process and respond effectively to questions, en... Read more

The reviews indicate a dichotomy in customer experiences with Reel Plumbers. Positive sentiments frequently mention the professionalism and friendliness of the plumbers, with specific commendations for their efficiency and thoroughness in addressing plumbing problems. Customers appreciate how staff members, like Mike, engage with them throughout the process and respond effectively to questions, enhancing the overall service experience. Additionally, many reviewers express their intention to call Reel Plumbers for future needs, indicating a general satisfaction with the plumbing work performed. Conversely, a pattern of negative feedback emerges regarding communication and the service logistics associated with American Home Shield (AHS). Multiple reviewers pointed out issues with poor customer service while dealing with AHS representatives, which compounded their frustrations. Specifically, there are allegations of billing discrepancies where charges were incurred despite service cancellations or unnecessary recommendations that were later disputed by other professionals. The communication lapses extended to the scheduling of appointments, with some customers voicing displeasure over delays and lack of follow-up. The operational practices of Reel Plumbers, particularly regarding their association with AHS, raised red flags for some reviewers, with accusations of dishonesty in billing for services that were, at best, misrepresented or not required. There were mentions of service delays that caused inconvenience Read less