On-Deck Plumbing

OnDeck Plumbing shows a generally positive track record across professionalism, pricing, and technical skill, with multiple reviewers praising responsiveness, fair pricing, and quality workmanship on jobs like full replumbs, leak repairs, and faucet installations. However, one detailed 1-star review from 2022 significantly weighs down the scores, describing a botched shower cartridge repair, a dis... Read more

OnDeck Plumbing shows a generally positive track record across professionalism, pricing, and technical skill, with multiple reviewers praising responsiveness, fair pricing, and quality workmanship on jobs like full replumbs, leak repairs, and faucet installations. However, one detailed 1-star review from 2022 significantly weighs down the scores, describing a botched shower cartridge repair, a dismissive attitude from office staff, and a complete failure to respond to the customer's escalation request — raising real concerns about quality control and customer service consistency. Project completion is notably penalized because the 2022 negative review describes unresolved work and a separate 2018 review acknowledges a first plumber 'screwed up badly,' suggesting occasional execution failures even if they were later corrected. Pricing scores well overall, with multiple reviewers independently calling charges fair and reasonable, though the $300+ charge for a failed repair in the negative review tempers that dimension slightly. Read less