Iceberg Home Services

The overall sentiment in the reviews points to a split experience with Iceberg Home Services, characterized by both commendable service and alarming customer service issues. Positive observations include: - Some customers had excellent experiences with technicians like Aaron and Kitt, who were noted for their knowledge, professionalism, and customer care. Reviewers described feeling well-treated... Read more

The overall sentiment in the reviews points to a split experience with Iceberg Home Services, characterized by both commendable service and alarming customer service issues. Positive observations include: - Some customers had excellent experiences with technicians like Aaron and Kitt, who were noted for their knowledge, professionalism, and customer care. Reviewers described feeling well-treated, especially those who are older, indicating a commendable level of respect and attentiveness. - The installation work received praise for quality and cleanliness, both during and after the service, with some technicians being commended for their friendliness. - There are mentions of happy returns to Iceberg for routine and emergency services by some customers, indicating trust in specific technicians or services. Conversely, negative reviews overwhelmingly detail experiences marked by: - Aggressive and high-pressure sales tactics, often targeting vulnerable customers, such as seniors or those unfamiliar with HVAC systems. Many felt pushed towards expensive replacements when simple repairs sufficed. - Significant discrepancies in pricing, where many found that estimates were significantly higher than industry standards or than those quoted by other companies for similar work. - Poor communication, including unreturned phone calls and the frustrating lack of follow-through after service visits. Some had serious concerns about technicians not correctly diagnosing issues or even damaging property without acknowledgment. - Inconsistent customer service experiences related to office staff. Some customers reported rudeness or a lack of professionalism which tainted their overall impression of the company's reliability. - Instances of repairs being incomplete or causing further problems, leading to additional costs and negative experiences. Overall, Iceberg Home Services has clients that have found satisfaction in their service but face a growing number of complaints that point to systemic issues in sales practices, transparency, and aftercare. Potential customers should be cautious and investigate thoroughly, given the polarized feedback. Read less